Do you live in the San Jose/Silicon Valley area? Fan of Phonezoo? Apply now or forward to someone you know who might be a good fit. Apply at jobs@phonezoo.com – see description below
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Do you love ringtones? Do you change your ringtone often and assign a different one for each friend? Have you created your own custom ringtone? If you answered yes to any of these, you would be a perfect fit for the Customer Support specialist role at Phonezoo!
We’re looking for a dynamic, courteous, personable professional who can multi-task well and believes in giving great customer support. The ideal candidate will have strong communications and computer skills. Approximately 20 hours per week.
Phonezoo Communications, Inc. is a well funded & profitable startup. Our technology combines user-generated content and the power of social networks to give consumers a fun, innovative, mobile service (www.phonezoo.com) – create & share ringtones/photos and lots of fun stuff!! If you have a Phonezoo account, be sure to include a link to your profile
Responsibilities:
* Responding promptly and thoroughly to support inquiries received via email & telephone
* Spend your day inside our community, interacting with users, providing support, and communicating relevant information back to the team.
* Curate and create content to maintain and grow social media engagement.
* Independently resolving technical/customer support issues and escalating cases when necessary
* Documenting system-wide problems and common questions posed by customers
* Providing valuable “front lines” feedback to the Product Management, Marketing
Qualifications:
* Frequent user of Mobile phone applications, Twitter, Facebook, YouTube
* Strong ability to multitask
* Attention to detail and time management are a must
* Cordial and graceful in heated situations
* Previous customer support in any form experience will be an added qualification
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Posted by Streamzoo 




